Customer Support

I want to purchase a voucher

• What are your delivery options?
• Is there a spend limit for my One4All card?
• Can I use my Love2Shop card on Red Letter Days website?
• How do I spend my Love2Shop paper vouchers? 
• How do I use my WHSmith Money voucher?
• What payment methods do you accept?

See all 9 articles

I want to book my experience

• Why do I need to pay an upgrade to book a hotel?
• How do I make a booking using my generated booking code.
• The partner hasn’t confirmed my booking
• I haven’t heard back from the partner!
• I can’t find a suitable location
• Why do I have to book?

See all 15 articles

I want a refund

• I want a refund, but I bought my voucher more than 60 days ago
• Will I be able to get a refund?
• I want a refund and I bought my voucher in the last 60 days.

I need to cancel my experience

• Can I amend my hotel reservation?
• Can I cancel my hotel reservation?
• Can I cancel my Cineworld experience?
• Can I cancel my Vue cinema experience?

I want to choose something else

• I don't want to do the experience - can I choose something else?
• How do I use my voucher for something else?
• Why am I being asked to add more money when I redeem my voucher for an experience of my own choice?
• Can I enter a discount code when I redeem my voucher for an experience of my choice?
• What if I want to combine more than one voucher?
• How do I use my credit voucher?

See all 7 articles

I have not received my order/booking confirmation

• I haven't received my evoucher
• I've lost my voucher - what can I do?
• Delivery times - when will I receive my order?
• Can I change the name on my voucher?
• I forgot to add something to my order
• I've put the wrong personal message - can I change it?

See all 8 articles

I need to extend my voucher

• How do I extend my voucher?
• Can I use my voucher after the expiry date?
• Can I use my voucher on the expiry date?
• My voucher has already expired. Can I still extend it?
• Is there is a fee to extend?
• When do I have to use my voucher by?

My experience is no longer available

• My preferred location is no longer offered!
• My experience is no longer offered!
• What happens if my experience is cancelled?

Working with us - Charity & Partners

• I have a PR enquiry
• I have a brand partnership enquiry
• I'm interested in your Corporate Schemes
• I would like to become a Partner
• I want to join the Red Letter Days team!
• I would like to request a Charity donation

I have a question about something else

• How can I contact Customer Service?
• Covid 19 Update
• My voucher reference isn’t recognised
• I haven't received my cashback
• I need to contact the partner?
• I need to contact the partner I booked with

See all 26 articles