Placing an order
- Why do I have a pending payment from Red Letter Days?
- Why am I seeing an "Invalid Card Details" error when redeeming my voucher?
- How Do I Remove an Item from My Basket?
- What to Do If Your Discount Code Won't Work
- How to Send an E-Voucher Directly to a Recipient
- How does Klarna Pay in 3 work?
My order
- Are Group Discounts Available?
- How to Request a Refund for a Voucher Purchased in the Last 30 Days
- What to Do If Klarna Isn’t Working for You
- Adding a Personal Message to Your Voucher
- What To Do If You Have Not Received Your Order Confirmation
- What to Do If Your Voucher Is Booked and You Want a Refund
My Voucher
- Can I change my delivery method?
- How to Book Your Days Out Experience
- I Received a Gift but Don’t Know Who It’s From
- How Can I Check the Balance of My Voucher?
- How Do Multiple Choice Vouchers Work?
- Where to Find Your Credit Voucher
My Experience
- I'm having trouble making a booking with my voucher
- How to Amend Your Booking
- How to Amend Your Days Out Booking
- How To Cancel Your Days Out Experience
- How To Cancel Your Theatre Experience
- Dog Friendly Hotels
Something else
- Can You Support My Charity or Raffle Request?
- Can We Refund Prepaid Cards?
- How to Request a Refund for an Upgraded Voucher
- How to Unsubscribe from Marketing Emails
- What to Do If You Entered the Wrong Email Address on Your Theatre Booking
- What to Do If You Have Not Received Your Theatre Tickets