My order
Find information on how to manage your orders, including refunds or chasing a delivery.
- Are Group Discounts Available?
- How to Request a Refund for a Voucher Purchased in the Last 30 Days
- What to Do If Klarna Isn’t Working for You
- Adding a Personal Message to Your Voucher
- What To Do If You Have Not Received Your Order Confirmation
- What to Do If Your Voucher Is Booked and You Want a Refund
- How to Get a Refund for a Voucher Purchased on Amazon
- I've not received my voucher
- What to Do If You Can’t Find Your E-Voucher
- Can I Get a Refund for My Voucher?
- Delivery times - when will I receive my order?
- What to Do If You Haven’t Received Your Cashbac
- I Forgot to Add Something to My Order
- Can I Have My E-Voucher Posted?
- How to Change the Delivery Address for Your Order
- Why Have I Only Received One Gift Box When I Ordered More?
- Can I Get a VAT Receipt?
- What to Do If You've Been Charged Twice