If the hotel is having trouble locating your booking, here’s how to resolve the issue:
Why the Booking May Not Show
- Platform Bookings: Our reservations are processed through booking platforms and may not appear under ‘Red Letter Days’ in the hotel’s system.
How to Locate Your Booking
- Check by Date and Name: Ask the hotel to search using the date of your stay and the name you provided during booking.
- Verify Details: Ensure the details you provided during booking match the information the hotel is using to search.
If the issue persists, feel free to contact our customer service team, and we’ll work with the hotel to resolve it promptly. We’re here to help!