If something didn't go quite as planned, don't hesitate to chat with the gift experience partner directly on the day.
If you're still not satisfied after speaking with the partner, please get in touch with us. Just share your voucher reference number, date of the experience, and details of your concerns. We'll personally reach out to the provider on your behalf and work towards a solution that brings a smile to your face.
Did you incur any extra costs due to the experience not meeting your expectations? Please keep hold of any proof of payment.
If your complaint relates to anything else, like buying a voucher, making a booking, or our general service, you can easily submit it through this form here
Remember, we're always here to listen and help make your experience with us a positive one.