Need an extension on a voucher due to Covid?
If you need to extend your voucher due to the COVID-19 please click HERE where you may be able to extend your voucher for free without needing to contact us. Your voucher may be non-extendable if it was purchased as one of our fantastic special offers or if we no longer offer the same experience. If your voucher cannot be extended you will be advised to contact us directly to discuss your options.
Need to contact us about something else?
As the country emerges from Covid restrictions, demand is high for our experiences, and many of our partners are seeing limited availability due to the surge in demand while also ensuring everyone is kept safe with various Covid-secure measures. We understand that there may be difficulties booking experiences at present but rest assured we will ensure that ALL vouchers can be honoured in time. We thank you for your patience and understanding for any long wait times currently to get through to us or our partners in the current circumstances:
CALL US: You can reach us on 0345 640 8000. Our phone line is open from 9am to 5pm Monday - Friday. Please note - our lines are exceptionally busy at the moment and waiting times at peak times can be in excess of 30 minutes.