Need an extension on a voucher due to Covid?
If you need to extend your voucher due to the COVID-19 please click HERE where you may be able to extend your voucher for free without needing to contact us. Your voucher may be non-extendable if it was purchased as one of our fantastic special offers or if we no longer offer the same experience. If your voucher cannot be extended you will be advised to contact us directly to discuss your options.
Need to contact us about something else?
You can call us on 0345 640 8000 but please kindly note - our lines are exceptionally busy at the moment and waiting times at peak times can be in excess of 10 minutes. We recommend you make use of our callback function which will be presented to you while on hold. Listen for the prompts and you can simply opt for a callback, put the phone down and we'll automatically call you back when you reach the front of the queue.
Our phone line is open from 9am to 5pm Monday to Friday. While our team is working from home, we currently close from 1pm to 2pm for lunch.