Need an extension on a voucher due to Covid?
If you need to extend your voucher due to the COVID-19 please click HERE where you may be able to extend your voucher for free without needing to contact us. If your voucher cannot be extended due to an experience being no longer available you will be advised to contact us directly to discuss your options.
Need to contact us about something else?
We understand that there may be difficulties booking experiences at present but rest assured we will ensure that ALL vouchers can be honoured in time. We thank you for your patience and understanding for any long wait times currently to get through to us or our partners in the current circumstances:
CALL US: You can reach us on 0345 640 8000. Our phone line is open from 9am to 5pm Monday - Friday.
EMAIL US: If your query is less urgent, please fill out the form on our Contact Page and our team will endeavour to get back to you as soon as possible. Please note that due to a high volume of queries and staffing challenges, response times to emails are currently longer than usual due to volume at around 5 working days.